Warranty Policy
Comprehensive warranty coverage for all EZOLEN products
Standard Warranty Coverage
All EZOLEN products include a comprehensive standard warranty covering manufacturing defects and hardware failures under normal use.
2-Year Coverage
All products include a 2-year warranty from the date of purchase.
Hardware Defects
Coverage for manufacturing defects and hardware failures
Free Repairs
Free repair or replacement of defective parts
Technical Support
Complimentary technical support during the warranty period
What's Included
- Manufacturing defects in materials and workmanship
- Hardware failures during normal use
- Electronic component failure
- Defective power adapters and cables (included)
What's Not Covered
- ×Damage from misuse, abuse, or accidents
- ×Unauthorized modifications or repairs
- ×Normal wear and tear
- ×Software issues (firmware updates available separately)
Extended Warranty Options
Standard
Included with purchase
- 2-Year Coverage
- Hardware Defects
- Free Repairs
- Email Support
Extended
+1 Year Extension
- 3-Year Coverage
- All Standard Benefits
- Priority Support
- Free Firmware Updates
Enterprise
+3 Year Extension
- 5-Year Coverage
- All Extended Benefits
- Dedicated Support
- On-site Service
Warranty Claim Process
Contact Support
Email us at support@ezolen.com with your issue and proof of purchase
Diagnosis
Our team will diagnose the issue and determine warranty coverage.
Ship Product
If approved, ship the product to our service center (customer covers shipping).
Repair or Replace
We will repair or replace the product and return it within 10 business days.
Need Warranty Support?
Our team is ready to assist with any warranty claims or questions.
Contact Support